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Agentic AI Business Solutions Architect
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A company has a portfolio of AI initiatives at different stages of development. You need to recommend a structured approach to evaluating the return on AI investment (ROAI) across all the initiatives. The solution must balance immediate results with longterm values and strategic innovations. What should you include in the recommendation?
A company plans to deploy a Microsoft Dynamics 365 Contact Center agent. You need to ensure that the agent can transfer the conversation to a live customer service representative. Which two components should you include in the solution? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A company has an Al agent that automates the review of customer feedback stored in a cloud database. You plan to generate monthly reports from the agent's output to provide insights into customer sentiment and guide product development and marketing. You need to ensure that the data ingested by the agent is clean and suitable for the intended use. What should you do to prepare the data?
A company has a Microsoft Copilot Studio agent that provides answers based on a knowledge base for customer support. Users report that, occasionally, the agent provides inaccurate answers. You need to use metrics from the Analytics tab in Copilot Studio to identify the cause of the inaccuracies. Which two options should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
A company processes invoices stored across multiple systems in multiple formats. You need to implement an Al solution to automate the invoice processing. The solution must meet the following requirements: • Automate multi-step invoice processing tasks, including document analysis, data validation, and approval routing. • Enable users to interact directly via Microsoft Teams to review and approve invoices. • Minimize development efforts to define and customize approval workflows. What should you include in the solution?
You need to design a Microsoft 365 Copilot solution to optimize employee productivity. The solution must meet the following requirements: Ensure that the employees can query content stored in a subset of Microsoft SharePoint Online sites and in Teams by using natural language-based prompt actions. Ensure that employees receive contextually relevant responses in Microsoft 365 Copilot. What should you include in the design?
You need to design a Microsoft Copilot Studio agent for customer support. The agent must securely retrieve product warranty data from a REST API. The solution must minimize development effort. What should you include in the design?
A company plans to deploy a Microsoft Copilot Studio agent to enhance customer support. The company stores customer data across ServiceNow, Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and Excel files in SharePoint Online. You need to recommend a solution to ensure that the agent can deliver accurate and timely responses. What should you recommend?
You are designing a low-code Al business solution by using Microsoft Copilot Studio. The solution must include an agent that automates tasks by simulating user interactions across third-party apps and websites, such as clicking buttons, entering text, and extracting information from screens. You need to recommend what to include in the agent. What should you recommend?
A company uses Microsoft Dynamics 365 Finance to manage accounts payable. You are designing an AI invoice processing solution. You need to recommend the prerequisites to configure a prebuilt copilot for accounts payable. What should you recommend?