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SAP C_C4C14_1811 Exam Questions

SAP C_C4C14_1811 Exam Questions Answers

SAP Certified Application Associate - SAP Service Cloud 1811

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SAP C_C4C14_1811 Practice Test Questions ( Updated) – Real Exam Questions & Dumps PDF

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SAP C_C4C14_1811 Sample Questions – Free Practice Test & Real Exam Prep

Question #1

A user is assigned two work centers that contain the same view. In the first work center.  the user has unrestricted read and write access. In the second work center, the user had read only access.  Which access rights does the user get for this view in both work centers?

  • A. Restricted read and write access
  • B. Unrestricted read and write access
  • C. Only restricted write access
  • D. Only unrestricted write access
Answer: B
Question #2

Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

  • A. Upload
  • B. Delete
  • C. Copy
  • D. Download
Answer: A,D
Question #3

For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

  • A. You want to perform fine-tuning activities.
  • B. You want to standardize system access
  • C. You want to make custom reports available on the home page
  • D. You want to set up a service agent for an administrator
  • E. You want to restrict drop-down list values for a specific group of users.
Answer: A,B,E
Question #4

You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint  The email responses should use your company branding template.  Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?  Note: There are 2 correct answer to this question.

  • A. Define a rule for the individual Customer business object
  • B. Define notification placeholders
  • C. Define a condition for the agent field
  • D. Define the rule type as an alert
Answer: B,C
Question #5

When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

  • A. You want another user to review a business object before it is processed further
  • B. You want an administrator to activate a custom business object
  • C. You want to define multiple review steps for the same business object
  • D. You want to define multiple review processes for the same business object
Answer: B,C
Question #6

Which of the following actions can you perform with the Administration Adaptation function? Note: There are 3 correct answers to this question.

  • A. Change my settings
  • B. Assign a page layout to achieve dynamic user interfaces
  • C. Create an extension field and define its properties
  • D. Edit custom forms and reports
  • E. Disable Key User properties
Answer: A,B,C
Question #7

You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

  • A. Product category
  • B. Cause category
  • C. Incident category
  • D. Resolution category
Answer: C
Question #8

Which of the following elements is optional when you configure a service level?

  • A. alert when overdue
  • B. Priority ticket
  • C. type of service
  • D. Net labor time
Answer: A
Question #9

Which of the following options need to be considered before you use the data migration templates? Note: There are 3 correct answers to this question.

  • A. The template structure is predefined and CANNOT be changed
  • B. There is a template available for each object that allows tool-supported migration
  • C. For each object to be migrated, the CSV fields must be mapped to the fields in the system
  • D. You can upload the data only once
  • E. You do NOT need to know the definitions of each of the fields
Answer: A,D,E
Question #10

Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

  • A. Knowledge Base
  • B. Service request management
  • C. Service an repair
  • D. Communication for customer care
Answer: A
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