ServiceNow CIS-Discovery Practice Test Questions ( Updated) – Real Exam Questions & Dumps PDF
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ServiceNow CIS-Discovery Sample Questions – Free Practice Test & Real Exam Prep
Question #1
Which of the choices below best represent key capabilities of a ServiceNow ITOM Enterprise
solution? (Choose two.)
A. Create an Engaging User Experience
B. Build New Apps Fast
C. Manage Hybrid Clouds
D. Proactively Eliminate Service Outages
Answer: C, D
Explanation:
Based on the web search results from the search_web tool, the following choices best represent key
capabilities of a ServiceNow ITOM Enterprise solution:
Manage Hybrid Clouds: ServiceNow ITOM enables organizations to gain visibility into their IT
environment, on-premises to cloud, and see the impact of their applications on business
services12. It also helps to plan, track, and secure cloud implementation through best-practice
governance1. Four apps comprise Cloud Accelerate to help prepare for cloud migration, streamline
provisioning requests, and manage cloud resources1.
Proactively Eliminate Service Outages: ServiceNow ITOM helps to predict issues, reduce user impact,
and automate resolutions with predictive AIOps and automation13. It analyzes telemetry and log
data using AI to reduce noise, expedite mapping and predict issues1. It also delivers proactive digital
operations with real-time log data to solve problems quickly1.
The other choices are not specific to ServiceNow ITOM Enterprise solution, but rather general
features of the ServiceNow platform. The ServiceNow platform allows users to create an engaging
user experience with intuitive interfaces and workflows. It also enables users to build new apps fast
with low-code development tools and pre-built components.
Reference: 1: ITOM - Enterprise IT Operations Management - ServiceNow 2: ServiceNow IT
Operations Management (ITOM) Services | Jade 3: Modernize IT Operations Management with
ServiceNow ITOM : ServiceNow Platform
Question #2
Hardware Models can have a one-to-many relationship with the following:(Choose three.)
A. Assets
B. Manufacturer
C. Configuration Items
D. Product owner
E. Model Categories
Answer: A, C, E
Explanation:
Hardware Models are templates that define the attributes and default values for a specific type of
hardware configuration item (CI). Hardware Models can have a one-to-many relationship with the
following entities:
Assets: An asset is a tangible or intangible resource that is tracked and managed by the organization,
such as a laptop, a license, or a contract. A Hardware Model can be associated with multiple assets
that share the same characteristics and specifications.
Configuration Items: A CI is any component that needs to be managed in order to deliver an IT
service, such as a server, an application, or a user. A Hardware Model can be associated with multiple
CIs that share the same characteristics and specifications.
Model Categories: A model category is a classification of Hardware Models based on their function,
such as network, storage, or server. A Hardware Model can belong to one or more model categories
that define its scope and usage.
Reference:
Hardware Model
Asset
Configuration Item (CI)
[Model Category]
Question #3
Which choices best describe what is necessary to create a custom horizontal pattern to discover an
operating system that is not discovered by the base installation patterns? (Choose two.)
A. Select a CI Type
B. Define Process Strategy
C. Select Infrastructure Pattern Type
D. Select Application Pattern Type
Answer: C D
Explanation:
According to the ServiceNow website1, the key capabilities of a ServiceNow ITOM Enterprise
solution are:
Manage hybrid clouds: Gain visibility and control across your hybrid cloud environment with a single
system of action for IT.
Proactively eliminate service outages: Identify issues and anomalies before they cause service
outages with AIOps and machine learning.
Automate IT service operations: Automate common service requests, processes, and tasks with
digital workflows and virtual agents.
Optimize IT service delivery: Align your IT resources and investments with business priorities and
optimize service delivery performance.
Reference:
1: ITOM - Enterprise IT Operations Management - ServiceNow
Question #4
After running Discovery and viewing the ECC Queue tab, what are some of the displayed defaultfields? (Choose three.)
A. Details
B. Topic
C. Pattern log link
D. CMDB CI
E. Queue
F. Source
G. Discovery schedule name
Answer: B, E, F
Explanation:
The ECC Queue tab displays the input and output messages from and to MID Servers. The default
fields that are displayed on this tab are:
Topic: The topic of the message, such as Discovery, Orchestration, or MID Server.
Queue: The queue name of the message, such as input, output, or error.
Source: The source of the message, such as the MID Server name, the instance name, or the probe
name.
State: The state of the message, such as ready, processed, or ignored.
Created: The date and time when the message was created.
Updated: The date and time when the message was last updated.
Some other fields that can be added to the ECC Queue tab are:
Details: The details of the message, such as the payload, the response, or the error message.
Pattern log link: The link to the pattern log file, if the message is related to a pattern execution.
CMDB CI: The configuration item that is associated with the message, if any.
Discovery schedule name: The name of the discovery schedule that triggered the message, if any.
Reference: ECC Queue Processing and Debugging, with œDiscovery - Sensors used as an
example, The ECC queue for Discovery
Question #5
Which of the following best describes the relationship between the Tomcat[cmdb_ci_app_server_tomcat] table and the Application Server [cdmb_ci_app_server] table?(Choose two.)
A. Tomcat does not extend the Application Server table
B. Tomcat table extends the Application Server table
C. Tomcat table is a child of the Application Server table
D. Tomcat table is a parent of the Application Server table The
mid.discovery.max_pattern_payload_size property defines the maximum overall size for the
returned payload that comes from patterns. This property is set on the MID Server and applies to all
patterns that run on that MID Server. If the payload size exceeds this limit, the pattern execution fails
and an error message is logged in the ECC queue. The default value of this property is 10 MB1.
Reference: 1: ServiceNow Docs - MID Server properties for Discovery and Service Mapping 2:
ServiceNow Docs - Discovery payload size and processing
Answer: A, C
Explanation:
To create a custom horizontal pattern to discover an operating system that is not discovered by the
base installation patterns, the following steps are necessary1:
Select a CI Type: This defines the type of configuration item (CI) that the pattern will discover and
create or update in the CMDB. For an operating system, the CI Type should be Operating System or a
subtype of it.
Select Infrastructure Pattern Type: This defines the type of pattern that will be used to discover the
CI. For an operating system, the Infrastructure Pattern Type should be Operating System or a subtype
of it.
Define the pattern logic: This consists of adding operations, variables, and conditions to the pattern
to specify how the discovery process will identify and classify the operating system. For example, the
pattern can use probes and sensors to query the target device for information such as name, version,
vendor, etc.
Test and publish the pattern: This involves verifying that the pattern works as expected and does not
cause any errors or conflicts with other patterns. Once the pattern is tested, it can be published and
activated for discovery.
Reference: 1: Create a horizontal discovery pattern - ServiceNow
Question #6
Using the SNMP Query operation on a pattern for a custom device query, it is best practice to dowhat?
A. Modify the default MIB information
B. Enable SSH as a secondary protocol
C. Use live devices in production
D. Use the publish manufacturers device MIB
Answer: D
Explanation:
The SNMP Query operation on a pattern for a custom device query allows Discovery to retrieve
information from the target device using the SNMP protocol. It is best practice to use the published
manufacturers device MIB, which is the official and standard definition of the devices SNMP data.
Using the manufacturers device MIB ensures that the query is accurate, consistent, and compatible
with the device. Modifying the default MIB information, enabling SSH as a secondary protocol, or
using live devices in production are not recommended practices, as they may introduce errors,
security risks, or performance issues123.
Reference:
SNMP Query pattern operation - Product Documentation: San Diego - Now Support Portal
Load a MIB file - Product Documentation: Vancouver - ServiceNow
How Loading of MIB file works on SNMP Browser ( Pattern Step - SNMP Query) - Support and
Troubleshooting
Question #7
In a discovery pattern, which types are available with CI Attributes in the Pattern Designer? (Choose
two.)
A. Global CI types
B. Main pattern CI type
C. Related CI types
D. All CI types
Answer: B, C
Explanation:
In a discovery pattern, CI Attributes are the fields that store the information about the configuration
items (CIs) that are discovered by the pattern. The Pattern Designer is a graphical interface that
allows users to create and edit patterns using drag-and-drop operations. In the Pattern Designer,
there are two types of CI Attributes that are available: Main pattern CI type and Related CI types. The
Main pattern CI type is the CI type that the pattern is designed to discover, such as Windows Server,
Linux Server, or Database. The Related CI types are the CI types that are related to the main CI type,
such as IP Address, Network Adapter, or Software Installation. Users can select the CI Attributes from
these types to populate the CMDB tables with the data collected by the pattern123.
Reference:
Patterns and horizontal discovery - Product Documentation: Tokyo - Now Support Portal
Pattern Designer - Product Documentation: Vancouver - ServiceNow
Discovery pattern designer - ServiceNow IT Operations Management [Book]
Question #8
Which of the below choices are benefits of Tracked Configuration Files? (Choose two.)
A. Content version comparison
B. Files tracked as CIs
C. Unwanted files removed from target
D. No credentials needed
Answer: A, B
Explanation:
Tracked configuration files are files that contain settings and parameters of certain applications or
devices that Discovery can find and add to the CMDB. Some of the benefits of tracked configuration
files are:
Content version comparison: You can compare the content of different versions of the same
configuration file and see the changes that occurred over time. This can help you troubleshoot
issues, audit changes, and restore previous configurations if needed.
Files tracked as CIs: You can view the configuration files as configuration items (CIs) in the CMDB and
see their relationships with other CIs, such as the applications or devices they belong to. This can
help you understand the dependencies and impact of the configuration files on your IT environment.
Reference: Configuration file tracking, Modify tracking changes in configuration files
Question #9
Which of the following properties define the maximum overall size for the returned payload thatcomes from patterns?
A. cmdb.properties.payload_max_size
B. glide.discovery.payload_max
C. mid.discovery.max_payload_size
D. mid.discovery.max_pattern_payload_size
Answer: D
Explanation:
The mid.discovery.max_pattern_payload_size property defines the maximum overall size for the
returned payload that comes from patterns. This property is set on the MID Server and applies to all
patterns that run on that MID Server. If the payload size exceeds this limit, the pattern execution fails
and an error message is logged in the ECC queue. The default value of this property is 10 MB1.
Reference: 1: ServiceNow Docs - MID Server properties for Discovery and Service Mapping 2:
ServiceNow Docs - Discovery payload size and processing
Question #10
Which choice best describes a Functionality Definition?
A. Defines what CI identifiers to use.
B. Defines the IP addresses to discover.
C. Defines what Behavior to use from a Discovery Schedule.
D. Defines what protocols to detect from within a Behavior.
Answer: D
Explanation:
A Functionality Definition is a configuration record that defines what protocols to detect from within
a Behavior. A Behavior is a set of Functionality Definitions that Discovery uses to identify and explore
a device or application. A Functionality Definition specifies the order, type, and parameters of the
probes that Discovery launches to gather information about a device or application12.
Reference:
Functionality Definition
Behavior
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