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Cisco 300-810 Exam Questions

Cisco 300-810 Exam Questions Answers

Implementing Cisco Collaboration Applications (CLICA)

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Cisco 300-810 Sample Questions – Free Practice Test & Real Exam Prep

Question #1

Collaboration engineer is troubleshooting a Cisco Jabber for Windows client issue The end userreports that they cannot control their desk phone from the Cisco Jabber client. Which action mustthe engineer take to verify the service connections of the Cisco Jabber client? 

  • A. Click Help and dick Show Connection Status  
  • B. Click Help and dick XML settings  
  • C. Click XML settings and click Help  
  • D. Click TFTP settings and click Help  
Answer: A
Explanation:
To troubleshoot desk phone control issues in Cisco Jabber for Windows, the "Show Connection
Status" option provides essential information about the Jabber client's connection to services like
Cisco UCM:
Displays status of services: Shows the status of CTI, TAPI, and other connections needed for desk
phone control.
Troubleshooting information: Can highlight if there are any connectivity issues or failures that would
explain the problem.
Reference:
Cisco Jabber for Windows Documentation: This should have a section on troubleshooting and may
mention the "Show Connection Status" feature. 
Question #2

An administrator is implementing a Cisco Unity Connection call management plan for a company andconfigured the transfer rules that specify how Unity Connection transfers the calls that reach the callhandler from the automated attendant. Which call handler setting must be configured to specifywhether callers can perform transfers? 

  • A. caller input settings  
  • B. call handler owners  
  • C. message settings  
  • D. transfer rules  
Answer: A
Explanation:
Within Cisco Unity Connection call handlers, the "caller input settings" section determines whether
callers can transfer out of the current call handler and potentially to other destinations. This section
allows you to configure:
Transfer Keys: Defines specific keys callers can press to initiate transfers
Transfer Destinations: Determines where calls can be transferred (extensions, other call handlers,
voicemail, etc.)
Reference:
Cisco Unity Connection Administration Guide: Look for the "caller input settings" and "call handler
configuration" sections, which should outline how to enable and configure caller-initiated transfers. 
Question #3

administrator is importing users into Cisco Unity Connection from Cisco UCM. Several user accountsdo not appear on the list after the Import Users process is selected Which situation causes this ..?

  • A. The primary extension is not selected  
  • B. The extension in the telephone number field is missing  
  • C. The users are not members of any groups  
  • D. The users have multiple controlled devices.  
Answer: B
Explanation:
The primary reason Cisco Unity Connection's "Import Users" process might fail to display certain
users is a missing extension in the telephone number field within Cisco UCM. Cisco Unity Connection
uses this extension field to associate users with their Unity Connection mailboxes. 
Question #4

Administrator added a group of new users to the organization. The administrator also just finishedconfiguring the Cisco Unified IM and Presence Service with calendar integration for Microsoftchange. Which two actions must be taken to ensure that these new users are configured to log in toOsco Jabber and receive calendar presence? (Choose two.)Select the "include meeting information in presence" check box 

  • A. Ensure that each user logs in to Jabber and selects' Microsoft Outlook" m the Calendar Integrationsection of the Jabber client settings
  • B. Perform full sync of the LDAP directory  
  • C. Add the feature group template to LDAP sync.  
  • D. Select the "enable user for Cisco UCM IM and Presence" check box  
Answer: BD
Explanation:
To ensure new users are both configured for Cisco Jabber login and have calendar presence after
configuring IM & Presence with calendar integration:
B. Perform full sync of the LDAP directory: This will pull the new user information from your directory
service (e.g., Active Directory) into Cisco UCM and IM & Presence.
D. Select the "enable user for Cisco UCM IM and Presence" check box: In Cisco UCM, this enables the
IM & Presence functionality for specific users. 
Question #5

A Collaboration engineer is implementing the Apple Push Notification service for Jabber clientsrunning on iOS and has saved the configuration in Cisco UCM under Advanced Features > Cisco CloudOnboarding What is the next step to install Cisco-managed certificates? 

  • A. Restart the Cisco Tomcat service on all nodes in the Cisco UCM cluster  
  • B. Restart the Cisco Tomcat service on all nodes m the IM and Presence cluster  
  • C. Restart the Cisco XCP router service on IM and Presence  
  • D. Restart the Cisco UCM Push Notification service.  
Answer: A
Explanation:
After configuring Apple Push Notification (APN) Service for Jabber on iOS in Cisco UCM, the next step
is to restart the Cisco Tomcat service on all UCM cluster nodes for the changes to take effect and to
generate and install the required Cisco-managed certificates. 
Question #6

Collaboration engineer configures Cisco UCM and Cisco IM and Presence to support Cisco JabberClients. The base configuration is complete The engineer successfully used all the Jabber features atest client but received certificate alerts when signing in. The engineer now wants to ensure that endusers do not receive certificate alerts at login. Which two self-¦. certificate must be.. with a CAsignedcertificate to achieve this goal? (Choose two) 

  • A. Tomcat  
  • B. cup-xmpp  
  • C. cup-xmpp-s2s  
  • D. cup  
  • E. IPsec  
Answer: BC
Explanation:
Based on the information you provided and the image (though I cannot access the specific content of
the image), for Cisco Jabber clients to avoid certificate trust warnings during login, two certificates
need to be replaced with CA-signed certificates:
B. cup-xmpp: This certificate secures the connection between Cisco Jabber and the Cisco UCM XMPP
server for instant messaging and presence functionalities.
C. cup-xmpp-s2s: This certificate secures the connection between XMPP servers for inter-cluster
communication within Cisco UCM, which can also impact Jabber functionality. 
Question #7

When Cisco United Attendant Console Advanced is integrated with Cisco UCM. which Cisco UCMService does the Cisco TSP Instance communicate with directly? 

  • A. Cisco CTI Manager Service  
  • B. Cisco DirSync Service  
  • C. Cisco CallManager Service  
  • D. Cisco TAPS Service  
Answer: C
Explanation:
Cisco Unified Attendant Console Advanced (CUACA) integrates with Cisco Unified Communications
Manager (UCM) to provide advanced call handling features for attendants. CUACA communicates
directly with the Cisco CallManager Service for core call routing, call control, and call state
information.
Cisco CTI Manager Service: While CTI (Computer Telephony Integration) plays a role in CUACA
interactions, the core communication happens through the CallManager Service.
Cisco DirSync Service: This service synchronizes directory information between UCM and other
systems, but it's not directly involved in CUACA communication.
Cisco TAPS Service: TAPS (Telephony Application Programming Services) provides a development
framework for UCM, not core call routing functionalities used by CUACA. 
Question #8

Which option is a prerequisite for selecting a third -party IdP for Cisco Collaboration?  

  • A. LDAP  
  • B. SAML 1.0  
  • C. SAML 2.0  
  • D. SAML 1.1 
Answer: C
Explanation:
Security Assertion Markup Language (SAML) is a widely used standard for single sign-on (SSO) and is
a prerequisite for using a third-party identity provider (IdP) with Cisco Collaboration applications.
While other options might be related to authentication protocols, SAML 2.0 is the current standard
supported by Cisco for integration with third-party IdPs. 
Question #9

An engineer is troubleshooting an issue with Cisco Unity Connection. Users report that they receive abusy tone when they attempt to dial the voicemail pilot number. Which tool must the engineer useto view the activity on the voicemail ports as users try to place calls' 

  • A. Remote Database Administration tools  
  • B. Remote Up and Down utility  
  • C. Port monitor option in Real Time Monitoring Tool  
  • D. Application Audit logging  
Answer: C
Explanation:
Troubleshooting a busy tone on the voicemail pilot number in Cisco Unity Connection typically
involves analyzing voicemail port activity. The Real-Time Monitoring Tool (RTMT) within Cisco Unified
Communications Manager (UCM) offers a port monitor option that allows you to monitor activity on
specific ports, including voicemail ports. 
Question #10

An organization wants to run on-premises instant messaging (IM), and resilience is importantbecause this is a business-critical application for them. The organization has three locations withCisco UCM clusters in each location. Which additional configuration is needed to meet theserequirements?

  • A. Expand the Cisco UCM cluster with Cisco IM and Presence nodes in each location  
  • B. Configure IMP functionality in Cisco UCM with failover. Cisco IM and Presence servers are notneeded from systems release 14 X and newer. 
  • C. Deploy a central Cisco IM and Presence server at one central location because users will log in toCisco UCM in case of a failover 
  • D. Deploy a minimum of two Cisco IMP servers per location, with one publisher and one subscriberconnected to the existing local cluster. 
Answer: D
Explanation:
The logs don't directly address this question, but based on best practices for on-premises IM and
Presence with Cisco UCM:
Disaster recovery and failover are crucial for business-critical applications like IM.
Deploying two Cisco IMP servers (one publisher, one subscriber) per location provides redundancy
within each location's Cisco UCM cluster.
While Cisco UCM can potentially handle some IM functionality without a separate IM and Presence
server in newer versions, Cisco IMP offers a more robust solution with features like disaster recovery. 
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