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ITIL ITIL-4-Foundation Exam Questions

ITIL ITIL-4-Foundation Exam Questions Answers

ITIL 4 Foundation Exam

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  Updated August 03,2026
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ITIL ITIL-4-Foundation Practice Test Questions ( Updated) – Real Exam Questions & Dumps PDF

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ITIL ITIL-4-Foundation Sample Questions – Free Practice Test & Real Exam Prep

Question #1

Which practice has a purpose that includes managing authentication and non-repudation? 

  • A. Information security management 
  • B. IT Asset Management 
  • C. Change enablement 
  • D. Service Configuration management 
Answer: A
Question #2

Identify the missing word in the following sentence. Sponsor is the role that authorizes budget for service [?)

  •  A. value 
  • B. consumption 
  • C. management
  • D. provision 
Answer: B 
Question #3

What should remain constant within an organization, even when the organization's objectives change? 

  • A. Outputs 
  • B. Guiding principles 
  • C. Service offerings 
  • D. Outcomes 
Answer: B
Question #4

Which BEST describe the focus of the 'think and work holistically' principle? 

  • A. Considering the existing organizational assets before building something new 
  • B. Integrating an organization’s activities to deliver value 
  • C. Eliminating unnecessary steps to deliver valuable outcomes
  •  D. Breaking down large initiative into smaller pieces of work 
Answer: B
Question #5

Which practice has a purpose that involves creating closer, more collaborative relationships? 

  • A. Suppler management 
  • B. Information security management 
  • C. Release management 
  • D. Service configuration management 
Answer: A 
Question #6

Which is the FIRST action when optimizing a service? 

  • A. Assess the current state 
  • B. Implement the improvement 
  • C. Understand the organizational context 
  • D. Agree the future state 
Answer: C
Question #7

Which practice performs reviews to ensure that services continue to meet the needs of the customers? 

  • A. Monitoring and event management
  •  B. Service level management
  •  C. Change enablement 
  • D. Service desk 
Answer: B
Question #8

Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review in order to meet their needs? 

  • A. incident management 
  • B. Continual improvement 
  • C. Service request management 
  • D. Change enablement 
Answer: B 
Question #9

Which of the following statements about change authorization is CORRECT? 

  • A. Every time a standard change is requested a change authority is assigned 
  • B. The technician making an emergency change can authorize such changes 
  • C. The change type and model is the basis for assigning the change authority 
  • D. Ensuring that changes are authorized after their deployment is done by the change authority 
Answer: C
Question #10

How can service consumers contribute to risk mitigation? 

  • A. Through the provision of services according to predefined needs 
  • B. By ensuring that the service provider has configured correctly its resources 
  • C. By being fully aware of their own requirements for the service 
  • D. By controlling the specific level of risk on the service provider's behalf 
Answer: C
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