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Salesforce Certified Agentforce Specialist (AI-201) Spring 26 Update
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Choose 1 option.Universal Containers has a requirement to provide a sales summary for its sales reps who are using Employee Agents, but they are not happy with the default answer.Which best practice should the AgentForce Specialist recommend?
Choose 1 option.Coral Cloud Resorts wants to cover a broad range of user phrasing when testing its FAQ agent.Which Testing Center feature meets that need?
Choose 1 option.An Agentforce Specialist is building a Flex prompt template.Which best practice should the Agentforce Specialist follow when creating the Flex prompt template?
Choose 1 option.Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases.Which details should UC specify as the expected output to ensure the tests accurately reflect the agent's functionality?
Choose 1 option.Universal Containers (UC) stores case details and updates in several custom fields and custom objects related to the case. UCwould like its Agentforce Service Agent to be able to provide information in these fields and related records as part of an answerback to its customers when the customer is asking for updates.Which best practice should UC follow to grant access to this information for the Agentforce Service Agent?
Choose 1 option.Universal Containers (UC) has registered an external service and created a templatetriggered prompt flow that invokes the external service to fetch data from a REST API. UC now needs to make the response data from the external service usable inside a prompttemplate as a merge field when the template runs.How should UC meet this requirement?
Choose 1 option.Universal Containers (UC) has registered an external service and created a templatetriggered prompt flow that invokes the external service to fetch data from a REST API. UC now needs to make the response data from the external service usable inside a prompt template as a merge field when the template runs.How should UC meet this requirement?
Choose 1 option.Universal Containers (UC) wants to empower its marketing team with Al capabilities that help employees quickly find campaign data, generate creative content, and manage project tasks. The solution should also allow marketers to receive personalized support, surface relevant information, and complete work directly in Salesforce.Which Al solution should UC implement?
Choose 1 option.A developer is using the Salesforce CLI to deploy agent components from a sandbox to production. They recently made a change to several topics, instructions, and actions.Which metadata component should the developer include in their package.xml file that contains all of the topics and actions an agent will interact with?
Choose 1 option.Universal Containers needs to restrict access to refund processing actions so only customers with Active account status can initiate refunds.How should an Agentforce Specialist apply the restriction deterministically?