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Salesforce Certified B2C Solution Architect Arch-302 Exam
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Northern Trail Outfitters (NTO) hosts a customer care portalusing Service Cloud. The portaluses Marketing Cloud for customer interaction for a number of use cases, includingcustomer sign-up and updates on togged cases. NTO has decided that the connectorsprovided by Salesforce are not flexible enough for their needs, so they would like to explorea programmatic approach for doing so.Which two considerations should a Solution Architect point out to NTO as it moves forwardto integrate the Service Cloud portal with Marketing Cloud for customer interaction?Choose2 answers
A company wants to send a coupon code to VIP customers who have abandoned theircart. The company also wants to track email open and forward count, as well as disable thecoupon code after a single use.Which set of platforms and native services should a Solution Architect recommend tosatisfy these requirements?
A company wants to send a coupon code to VIP customers who have abandoned theircart. The company also wants to track email open and forward count, as well as disable thecoupon code after a single use.Which set of platforms and native services should a Solution Architect recommend tosatisfy these requirements?
Northern Trail Outfitters (NTO) wants to integrate its product information management(PIM) system with B2C Commerce so shopping experiences can be relevant, personalized,and seamless across channels. They need the ability to search for product deltas in thePIM system and reflect those changes in B2C Commerce on a scheduled basis. TheSolution Architect recommends using MuleSoft Accelerator for B2C Commerce for thisintegration.Which two benefits should the Solution Architect highlight about API-led connectivity whileimplementing the MuleSoft accelerator for B2C Commerce?Choose 2 answers
A company actively uses CI/CO processesfor their Service Cloud implementation and isadding Marketing Cloud and Marketing Cloud Connect to their architecture. Under thecurrent setup each developer has their own developer sandbox for development.Developers merge their changes into a sandbox for QA regularly, then once every weekchanges are moved to staging, and from staging to production instances.Which set up should a Solution Architect propose to support this development approachconsidering costs and data segregation?
A global pharmaceutical company wants to roll-out online shopping for customers inmultiple countries and needs a quick return on investment (ROI). The company isconsidering how to market products from prenatal vitamins to drug therapies that improveneonatal outcomes.Each country has its own regulations around marketing and online sales. Some countriemay not allow marketing to Individuals, but will allow marketing to healthcare providers andhave different regulations for various channels and touchpoints. In some countries, they areallowed to use curated social content tor product ratings and discussions. In addition,branding Is uniquely defined In each country so the company would like to combineecommerce with existing content management systems.What strategy should a Solution Architect recommend to solve these needs?
A company wants to Implement B2C Commerce and Service Cloud and connect thesystems with their existing Instance of Marketing Cloud.Which two tactics should a Solution Architect recommend to model a customer across allthree systems? Choose 2 answers
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when itsends out emails.Which two steps should a Solution Architect take to meet these requirements? Choose 2 answers
A company is beginning a multi-cloud implementation involving B2C Commerce andService Cloud.The company wants to trace configuration and code changes as much aspossible and ensure basic standards for code quality.Which three options should a Solution Architect recommend to help the company with thisgoal?Choose 3 answers
A company had strongnew-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns withcustomers who made purchases in the last 24 months but are unsure of where to start.They have Service Cloud,Marketing Cloud, and B2C Commerce implemented and recentlybegan using Tableau CRM (formerly Einstein Analytics).Which two recommendations should a Solution Architect provide to the company toimprove the success of the automated campaign? Choose 2 answers