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Salesforce CRT-211 Exam Questions

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Prepare for your Advanced Administrator Certification Exam (SP25)

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Salesforce CRT-211 Sample Questions – Free Practice Test & Real Exam Prep

Question #1

AW Computers has created a custom field called Government ID on a custom object. Most users with a custom Sales profile should be unable to access this field. A select group of Sales users called the Institutional Team should be able to access the Government ID field via reports. How should an administrator accommodate this request? 

  • A. Create a permission set with Read access to the field. Assign the permission set to the Institutional Team.
  • B. Configure a report type with the Government ID field. Assign this report type to the Institutional Team via a permission set.
  • C. Mark the field as Read Only on the sales profile. Create a permission set to re-enable reporting for the Institution Team.
  • D. Make a report with the Government ID field included. Share this report to the Institutional Team in a public reports folder. 
Answer: A
Explanation:  
A permission set is a collection of settings and permissions that give users access to various tools and 
functions in Salesforce. A permission set can be used to extend users functional access without 
changing their profiles. You can assign permission sets to individual users or groups of users based on 
their business needs. In this case, you can create a permission set with Read access to the 
Government ID field on the custom object and assign it to the Institutional Team users who need 
access to this field via reports. Reference: 
https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htm&type=5 
https://help.salesforce.com/s/articleView?id=sf.perm_sets_create.htm&type=5
Question #2

Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email. What should the administrator use to email the Case Owner? 

  • A. Email-to-Case 
  • B. Outbound Message 
  • C. Before Save Flow 
  • D. After Save Flow 
Answer: D 
Explanation:  
An after save flow is a type of flow that runs in the background after a record is saved and performs 
actions based on the record data or changes. An after save flow does not require user input or 
interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this 
case, you can create an after save flow that runs when a case record is updated and delivers status 
update email to customers based on certain criteria or conditions. Reference: 
https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htm&type=5 
https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htm&type=5
Question #3

The administrator at Cloud Kicks noticed that a before trigger, which handles saving the original version of a record to an external database, fails. However, a flow configured for fast field updates runs successfully. How should the administrator advise the developer?

  • A. Record-triggered flows that are configured to run before save execute prior to all before triggers. 
  • B. A validation rule could be preventing records from ever meeting the conitions in the trigger. 
  • C. The trigger is writing the data to the wrong place in the external data archive. 
  • D. The code could be trying to create duplicates in the archieve when it is unable to.
Answer: D 
Explanation:  
One possible reason why the before trigger fails is that the code could be trying to create duplicates 
in the archive when it is unable to. A before trigger is a type of trigger that executes before a record 
is saved and can be used to validate or modify record data. In this case, the before trigger is 
supposed to save the original version of a record to an external database before it is updated or 
deleted in Salesforce. However, if the code does not handle errors or exceptions properly, it could try 
to create duplicate records in the external database when it is not allowed or possible. This could  cause the trigger to fail and prevent the record from being saved in Salesforce. Reference: 
https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers.htm 
https://developer.salesforce.com/docs/atlas.enus.apexcode.meta/apexcode/apex_triggers_context_variab...

Question #4

The sales department has asked to limit access to the Amount field on the Opportunity to only tnose users. In the sales department and on the executtve team, Northern Trail Outfitters uses six custom profiles including Sales User. Marketing user, call Center user. Executive User Sales Manager user,ana call Center Manager user. Field level access is removed from three or the profiles In the sandbox. What action should an administrator take to make sure this change is in production?

  • A. Create a sandbox template and push it to production to reflect the update. 
  • B. Manually restrict access to this field for each profile via Setup Just like the sandbox. 
  • C. Deploy a change set from tht sandbox to prodUGBOffl including the Amount field with all the custom profiles.
  • D. Process a change set with the profiles that should no longer have access to the field.
Answer: C 
Explanation:  
A change set is a tool that allows you to send customizations from one Salesforce org to another. A 
change set can contain components such as objects, fields, profiles, permission sets, workflows, and 
more. You can use change sets to migrate changes from a sandbox org to a production org or 
between two sandbox orgs that are affiliated with the same production org. In this case, you can 
deploy a change set from the sandbox to production that includes the Amount field and all the 
custom profiles that need access to it. This way, you can update the field-level security settings for 
the field on each profile in one deployment. Reference: 
https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5 
https://help.salesforce.com/s/articleView?id=sf.changesets_components_field.htm&type=5
Question #5

A user at Universal Containers wants to load records Into a custom object named Location from a .csv file. While using Data Loader, they cannot find the Location object. What are two reasons this is happening? Choose 2 answers 

  • A. The label of Location may have been changed. 
  • B. Data Loader should only be used with standard objects. 
  • C. Location has a master-detail field to Account. 
  • D. The users profile needs create access to Location.
Answer: A, D 
Explanation:  
Two reasons why the user cannot find the Location object while using Data Loader are: 
The label of Location may have been changed. The label of an object is the name that is displayed in 
the user interface and can be different from the API name that is used by Data Loader and other 
tools. If the label of Location has been changed to something else, such as Site or Venue, then the 
user may not be able to find it by searching for Location in Data Loader. The user should check the 
API name of the object in Object Manager or use the Describe Global operation in Data Loader to see 
all available objects and their labels. 
The users profile needs create access to Location. The users profile determines what objects and 
fields they can access and what actions they can perform on them, such as creating, reading, 
updating, or deleting records. If the users profile does not have create access to Location, then they 
will not be able to load records into that object using Data Loader. The user should check their profile 
permissions in Setup or ask their administrator to grant them create access to Location. 
The other two options are incorrect because: 
Data Loader should only be used with standard objects is not a reason because Data Loader can be 
used with both standard and custom objects, as long as they are accessible and queryable via the 
API. 
Location has a master-detail field to Account is not a reason because having a master-detail field 
does not prevent an object from being available in Data Loader, as long as it meets the other 
requirements such as accessibility and queryability. 
Reference: https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5 
https://help.salesforce.com/s/articleView?id=sf.data_loader_describe_global.htm&type=5 
https://help.salesforce.com/s/articleView?id=sf.admin_object_permissions
Question #6

Cloud Kicks has organization-wide snaring defaults on the opportunity set to prvete. However, members of the finance team need to see closed won opportunities. The Drama team members all have roles under the finance director, while the sales team members have roles under the sales marager. Which two options should the administrator use to meet these criteria? Choose 2 answers 

  • A. Share with roles and subordinates of the finance cirector role. 
  • B. Make an owner-based sharing rule where the wnn field - true. 
  • C. Create a criteria-based sharing rule where the won field = true. 
  • D. Select all opportunities owned by the sales manager role. 
Answer: A, C 
Explanation:  
Two options that the administrator should use to meet these criteria are: 
Share with roles and subordinates of the finance director role. This option allows you to grant access 
to records based on the role hierarchy of your org. You can share records with users who are in a 
specific role or in roles below that role in the hierarchy. In this case, you can share records with roles 
and subordinates of the finance director role, which includes all the members of the finance team. 
Create a criteria-based sharing rule where the won field = true. This option allows you to grant access 
to records based on certain field values or formulas. You can create a criteria-based sharing rule on 
opportunities that grants access to records where the won field is true, which means that the 
opportunity stage is closed won. 
The other two options are incorrect because: 
Make an owner-based sharing rule where the won field = true is not an option because owner-based 
sharing rules do not allow you to specify field values or formulas as criteria. Owner-based sharing 
rules only allow you to share records based on who owns them or what role or group they belong to. 
Select all opportunities owned by the sales manager role is not an option because it does not meet 
the criteria of sharing all closed won opportunities. It only shares opportunities that are owned by 
users who are in the sales manager role, regardless of their stage. 
Reference: https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htm&type=5 
https://help.salesforce.com/s/articleView?id=sf.sharing_rules.htm&type=5
Question #7

AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but is unable to do so. The administrator has already updated the page layout to no longer require an Account. What could be the issue?

  • A. Private Contacts need to be enabled in Setup. 
  • B. A primary Account relationship is required on a Contact regardless of the page layout settings. 
  • C. The Contact has indirect relationships to other Accounts. 
  • D. The Account Contact relationship record needs to be deleted first in order to disassociate the Contact from the Account.
Answer: B 
Explanation:
A primary account relationship is a feature that allows you to link a contact to a single account as its 
primary account. A primary account relationship is required on a contact regardless of the page 
layout settings or the contact to multiple accounts feature. This means that you cannot remove the 
primary account from a contact, but you can change it to another account. You can also add 
secondary accounts to a contact if you have enabled the contact to multiple accounts feature. 
Question #8

On the Contact record, if a contact has the value of 'CEO˜ in the Title field, the administrator wants to require the users to also put a phone number in the Phone field. What formula should the administrator put in the Error Condition Formula of a validation rule to enable this? 

  • A. Title = 'CEO' && NOT(ISBLANK(Phone)) 
  • B. Title <> 'CEO' && NOT(ISBLANK(Phone)) 
  • C. Title = 'CEO' && ISBLANK(Phone) 
  • D. Title <> 'CEO' && ISBLANK(Phone)
Answer: C 
Explanation:  
The error condition formula of a validation rule should return TRUE when the validation rule should 
fire and display an error message. In this case, the validation rule should fire when the Title field has 
the value of ˜CEO and the Phone field is blank. The formula Title = ˜CEO && ISBLANK(Phone) returns 
TRUE when both conditions are met, and FALSE otherwise.
Reference: 
Question #9

Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and must be masked when displayed, except the last two digits. Which two recommended configurators should administrator create? Choose 2 answers

  • A. Use a field with Classic Encryption. 
  • B. Enable Shield Platform Encryption. 
  • C. Configure a Field Encryption Policy 
  • D. SetRead-Only Field-Level Security in the user Profile
Answer: B, C 
Explanation:  
Shield Platform Encryption is a Salesforce feature that allows you to encrypt sensitive data at rest 
while preserving critical platform functionality. It uses a combination of tenant secrets, encryption keys, and masking policies to protect your data. A field encryption policy is a set of rules that defines 
which fields are encrypted and how they are masked when displayed. A field encryption policy can 
be used to encrypt and mask the identification number field, except for the last two digits. 
Reference: https://help.salesforce.com/s/articleView?id=sf.security_pe_overview.htm&type=5 
https://help.salesforce.com/s/articleView?id=sf.security_pe_field_encryption_policies.htm&type=5
Question #10

Ursa Major Solar allows accounts to apply for loans to purchase solar panrts. Financial information will be stored in a custom object. Only finance team members should see the related financial information about the account. What kind of field should the administrator create in the custom object? 

  • A. Lookup Relationship 
  • B. External Relationship  
  • C. Hierarchical Relationship 
  • D. Master-Detail Reiatic
Answer: A 
Explanation:  
A lookup relationship is a type of field that links one object to another object. It allows you to access 
related data from another object and display it on a record page. A lookup relationship can be used 
to link the custom object that stores financial information to the Account object, so that only finance 
team members can see the related financial information about the account. Reference: 
https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
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