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Salesforce Public-Sector-Solutions Exam Questions

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Salesforce Public Sector Solutions Accredited Professional (AP-222) Exam

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  Updated 06, 30,2026
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Salesforce Public-Sector-Solutions Sample Questions – Free Practice Test & Real Exam Prep

Question #1

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts.Which statement is true regarding Person Accounts?

  • A. After Person Accounts is enabled in an org, it can be disabled again.
  • B. Person Accounts bring together fields from Opportunity and Contact.
  • C. Record Types are not supported for Person Accounts.
  • D. The Person Account model uses the standard Account object to hold the details about a person.
Answer: D
Explanation: The statement about Person Accounts that is accurate within the Salesforce
ecosystem is thatthe Person Account model uses the standard Account object to hold
the details about a person (Option D).Person Accounts are a specific Salesforce feature
that combines the properties of Accounts and Contacts into a single record. This allows
organizations to manage individual consumer data more effectively, especially useful in
scenarios like licensing and inspections where individuals act as customers.
Option Ais incorrect as once Person Accounts are enabled in a Salesforce org,
they cannot be disabled.
Option Bis incorrect because Person Accounts do not specifically bring together
fields from Opportunity and Contact; they are a fusion of Account and Contact.
Option Cis incorrect as record types are indeed supported for Person Accounts,
allowing for further customization and segmentation within the Person Account
model.
Question #2

What are the two key document types that a consultant…. Implementation?

  • A. User Stories
  • B. Functional requirements specification (FRS)
  • C. Marketing plan
  • D. Budget plan
Answer: A,B
Explanation: In a Salesforce implementation, particularly for Public Sector Solutions,
having clear and structured documentation is critical for the success of the project. Two key
document types that a consultant should use are:
User Stories:
Functional Requirements Specification (FRS):
These documents are essential as they provide a blueprint for the implementation,
ensuring all requirements are captured, understood, and agreed upon by all stakeholders.
References:
Salesforce Help: Writing User Stories
Salesforce Help: Functional Requirements
Question #3

A government agency just implemented Salesforce Emergency Response Management (ERM). However, the internal users are unable to see any Emergency Response related functionalities.What is the root cause for the access issue? Choose?

  • A. The internal users’ role hierarchy has been set incorrectly
  • B. The internal users are missing the Emergency Response Management permission set
  • C. The internal users are missing the Emergency Management Response permission set license.
  • D. The Organization Wide Defaults for ERM objects were set to Public
Answer: B
Explanation: When internal users are unable to access functionalities related to
Salesforce Emergency Response Management (ERM), the most common and likely issue
is related to permissions.Option B,stating that internal users are missing the Emergency
Response Management permission set, is the correct answer. This permission set is
essential for users to access and operate the ERM functionalities within Salesforce. It
enables users to view, edit, and manage emergency response-related data and workflows,
which are critical during crisis management scenarios.
The role hierarchy issue (Option A) and the licensing problem (Option C) could also
potentially cause access problems, but these are generally less common compared to
missing permission sets. Option D, regarding the Organization Wide Defaults being set to
Public, would not restrict access; if anything, it would make ERM data more accessible,
which is opposite to the problem described.
These explanations align with best practices and typical configuration requirements in
Salesforce Public Sector Solutions, focusing on ensuring that the necessary permissions
and access controls are correctly implemented.
Question #4

A government agency would like to ensure that the calculation for ……. Correctly; the System Administrator needs to ensure that the … Where in the Expression Sets can the Administrator set the data …

  • A. Entry Criteria for Process builder
  • B. Under Add Resource in Expression Sets
  • C. Under the Decision Table
  • D. Under OmniScripts and while setting options
Answer: C
Explanation: In Salesforce Public Sector Solutions, the calculation logic and data
processing rules are often managed usingExpression SetsandDecision Tables. These tools
allow administrators to define complex business rules and logic without needing extensive
code. For a government agency looking to ensure correct calculations, the appropriate
place to configure these rules is within theDecision Table. Here’s how it works:
Decision Tables:
Setting Data in Expression Sets:
By using Decision Tables, administrators have a flexible and scalable method to handle
complex decision logic, ensuring that calculations are performed correctly based on
predefined rules.
References:
Salesforce Help: Decision Tables
Salesforce Public Sector Solutions Documentation
Question #5

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits,and Inspections. The agency now wants to enable analytics to gather key metrics on thenumber of licenses issued, the number of permits revoked, and the number of inspectionsmade per month. The agency has enabled analytics by turning on the "Enable CRMAnalytics" setting. The agency wants to set up administrator users who will create andmanage the Analytics for Licenses, Permits, and Inspections app.What two permission sets are required to set up the administrator users for analytics

  • A. CRMA for Public Sector Admin
  • B. CRM Analytics Admin
  • C. CRM Analytics LPI Admin
  • D. CRM Analytics Plus Admin
Answer: A,B
Explanation:
To set up administrator users for managing the Analytics for Licenses, Permits, and Inspections app, the required permission sets include CRMA for Public Sector Admin and
CRM Analytics Admin. The CRMA for Public Sector Admin permission set is tailored to
administrators managing Public Sector Solutions, providing necessary access and
permissions for public sector-specific analytics configurations. The CRM Analytics Admin
permission set grants comprehensive administrative capabilities within CRM Analytics,
enabling users to create, manage, and deploy analytics applications and dashboards.
Together, these permission sets equip administrators with the full range of tools needed to
effectively oversee analytics in the context of Licenses, Permits, and Inspections.
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