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Salesforce Salesforce-AI-Specialist Sample Questions – Free Practice Test & Real Exam Prep
Question #1
An AI Specialist created a custom Agent action, but it is not being picked up by the planner service in the correct order.
Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?
A. Specify the dependent actions with the reference to the action API name.
B. Specify the profiles or custom permissions allowed to invoke the action.
C. Specify the LLM model provider and version to be used to invoke the action.
Answer: A Explanation When a custom Agent action is not being prioritized correctly by the planner service, the root cause is often missing or improperly defined action dependencies. The planner service determines the execution order of actions based on dependencies defined in the action instructions. To resolve this, the AISpecialist must explicitly specify dependent actions using their API names in the custom action’s configuration. This ensures the planner understands the sequence in which actions must be executed to meet business logic requirements. Salesforce documentation highlights that dependencies are critical for orchestrating workflows in Einstein Bots and Agentforce. For example, if Action B requires data from Action A, Action A’s API name must be listed as a dependency in Action B’s instructions. The Einstein Bot Developer Guide states that failing to define dependencies can lead to race conditions or incorrect execution order. In contrast: Profiles or custom permissions (B) control access to the action but do not influence execution order. LLM model provider and version (C) determine the AI model used for processing but are unrelated to the planner’s sequencing logic.
Question #2
Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce
agent handling time with AI- generated responses. The agents should be able to leverage their existing
knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.
Which step should UC take to meet this requirement?
A. Turn on Service AI Grounding, Grounding with Case, and Service Replies.
B. Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.
C. Turn on Service AI Grounding and Grounding with Knowledge.
Answer: B Explanation To meetUniversal Containers'goal of improving efficiency and reducing agent handling time with AI- generated responses, the best approach is to enableService RepliesS, ervice AI Grounding , andGrounding with Knowledge. Service Repliesgenerates responses automatically. Service AI Groundingensures that the AI is using relevant case data. Grounding with Knowledgeensures that responses are backed by Salesforce Knowledge articles, allowing agents to identify whether a response is coming from the LLMSoralesforce Knowledge . Option Cdoes not includeService Replies, which is necessary for generating AI responses. Option Alacks theGrounding with Knowledge, which is essential for identifying response sources. For more details, refer toSalesforce Service AI documentationon grounding and service replies.
Question #3
Which configuration must an AI Specialist complete for users to access generative Al-enabled fields in the Salesforce mobile app?
A. Enable Mobile Generative AI.
B. Enable Mobile Prompt Responses.
C. Enable Dynamic Forms on Mobile.
Answer: C Explanation Context of the Question Universal Containers (UC) has generative AI–enabled fields that users can access in the desktop experience. The AI Specialist needs these same fields to be visible and usable in the Salesforce Mobile App. Why Dynamic Forms on Mobile? Dynamic Formsallow you to configure record pages so that fields and sections can appear or be hidden based on certain criteria. When you enable “Dynamic Forms for Mobile,” any generative AI–enabled fields placed on the dynamic layout become accessible in the Salesforce mobile experience. There is no standard Setup option labeled “Enable Mobile Generative AI” or “Enable Mobile Prompt Responses” as a universal toggle; the existing official approach is to ensure dynamic forms (and the relevant fields) are supported on mobile. Conclusion Ensuring that these AI-driven fields are visible on mobile is accomplished by turning onDynamic Forms on Mobileand adding those fields to the dynamic layout. Therefore, Option Cis correct. Salesforce AI Specialist References & Documents Salesforce Documentation:Dynamic Forms OverviewExplains how to enable Dynamic Forms for both desktop and mobile UIs, allowing newly added fields (including generative AI–enabled ones) to display in the Salesforce Mobile App. Salesforce AI Specialist Study GuideReiterates that to expose generative AI fields or components in mobile, you must configure dynamic forms and ensure compatibility on mobile layouts.
Question #4
What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?
A. Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.
B. Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.
C. Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.
Answer: A
Explanation
Agentforce Sales Agent is designed to let sales teams perform tasks via natural language commands, leveraging Salesforce data while adhering to policies. For example, agents can ask the AI to "update the opportunity stage to Closed Won" or "generate a quote," with the system enforcing validations and data security. This use case aligns with Salesforce’s vision of conversational AI streamlining workflows without compromising compliance.
Step-by-step guides (B) are typically handled by tools like Dynamic Forms or Guided Selling, not Agentforce.
Logging messages/emails (C) is managed by Email-to-Case or Service Cloud, not a sales-specific AI agent.
Question #5
Universal Containers needs to provide insights on the usability of Agents to drive adoption in the organization. What should the AI Specialist recommend?
A. Agent Analytics
B. Agentforce Analytics
C. Agent Studio Analytics
Answer: A Explanation Agent Analytics: This tool is specifically designed to provide usability insights for Salesforce agents. It tracks metrics like adoption rates, task completion times, and efficiency levels, helping organizations identify areas where agents excel or need additional support. Agentforce Analytics: This term does not correspond to a recognized Salesforce feature. Agent Studio Analytics: This is unrelated to analyzing agent usability, as it primarily supports customization or development features rather than providing analytics for adoption. Thus,Agent Analyticsis the correct recommendation as it offers actionable insights to drive agent adoption and productivity.
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