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Certified Implementation Specialist - IT Service Management
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A problem investigation had been previously closed, because the risk was accepted, infavor of using the workaround, instead of applying the fix. After a couple of weeks, theissue starts to occur more frequently, so management wants to re-visit the root causeanalysis.What would be the next step for this problem?
Which of the following catalog client script methods will modify the choice list optionsavailable to an end user on a catalog item?
When a user submits a service request from a catalog what actions are triggered based onthe flow definition?Choose 3 answers
What are the Release types available on the baseline release record?
What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?